As Director of Operations for Pocket Prep, Michelle is involved in virtually every aspect of the business. Primarily, she’s responsible for the planning and implementation of new processes and strategies, personnel management, social media engagement, and customer service. Michelle has worked to enhance the company’s customer service by implementing a comprehensive support system that enables the team to respond to customer requests in record time.
Michelle earned a Bachelor of Science in Criminal Justice from the University of Central Florida (UCF) along with a certification in Criminal Profiling. She was a student-athlete on the UCF Women's Varsity Crew team from 2008-2012. Michelle lives in Seattle, Washington.